FEH showroom in HaNoi
Add: Duyen Thai, Thuong Tin, Hanoi, Vietnam
Attn: David Tran
Tel: +84-(0)988551506

FEH Profile
Trade Terms
We sell only to the Trade, not individuals.

Minimum of quantity (MOQ):

Our Standard Terms of Business apply to orders for exporting from Hai Phong, Vietnam to a minimum order value of US$5,000.00 and 50pc/item and a full container order.
However, you can order lower than our minimum but there is the additional charge for the handling charge and documentation.
Order Terms:
1. Price: All prices are understood to be FOB Haiphong Vietnam, in USD, According to INCOTERMS 2000, including our standard packaging.  
2. Payment: We do accept payment by
(1) Wire transfer (T/T)
Our standard terms are 30% deposit before production, 70% balance payment against the copy of shipping documents. You pay us your deposit when you confirm your order, and we will inform you by email when the rest of the money become due. We dispatch the completed order as soon as we receive your final payment. Please ensure that cost of bank's fee is on your end.
It normally takes 4 business days to get money states in our bank thus to shorten time, please send us the transference.
(2) L/C: Irrevocable at sight letter of credit (for order with value at least 12,000.00 USD)
Beneficiary’s name:    
        Far Eastern Handicraft Joint Stock Company
        Block 9, Alley 10, Lane 106
        Hoang Quoc Viet Str., Hanoi, Vietnam
        Tel: (84-4) 37552101; Fax: (84-4) 37552102
Account number: 0021 37124 1895
Bank's name: Joint Stock Commercial Bank for Foreign Trade of Vietnam, Thang Long Branch  
Address: 98 Hoang Quoc Viet St., Cau Giay Dist., Hanoi, Vietnam.
Tel: (84-4) 37569003/ 37569004  
Fax: (84-4) 37569006
Telex: 411309 VCBHN VT
Swift Code: BFTVVNVX049
3. Delivery: About 65 days from the date that the order is confirmed
Our products are workmanship; please do not rush order.
4. Tolerance: +/-5% of quantity or value of order. There will be some differences of sizes and colors between each products. Please accept the tolerance because of handmade products.
5. Packaging: Products are individually wrapped in soft paper and put in 3 layer inner carton and some inners are packed in 5 layer master cartons.
6. Transportation: All products are shipped by sea. It means that the client has to appoint a forwarder and pay for the freight costs from Hai phong port to the client’s destination.  
7. Return of goods:
We take great care at our factory to minimize the chance of damaged or defective goods.
But as handmade, fragile feature of our products and a result of long-way transportation, so occasional defects, breakage of products may appear.
If you find a problem please let us know with pictures, we will credit you for the unacceptable items in your next orders.
Please note, we will credit you for the broken items only on the condition of full container orders (FCL).
For less than container orders (LCL), we can not take responsibilities for the broken items, as the goods are shipped by your carrier.

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